South East Training
South East Training

Business and Communication Skills Programmes

South East Training's Business and Communication Skills programmes are aimed at enhancing the individual's personal effectiveness so they may make a more significant contribution to business performance.


With the enhanced skills, employees will become more effective in day-to-day roles dealing with colleagues, customers and suppliers, and in more specialised roles such as managing projects, giving presenations or negotiating new contracts.


Subjects include everything from how to become more assertive and communicate more effectively, to speciific skills such as how to negotiate effectively, how to deliver engaging presentations and how to write with impact.


Conscious of the need to minimise time spend away from the workplace, many of our programmes include blended learning, consisting of a pre-workshop assignment focusing on knowledge, the face-to-face event aimed at developing skills, and follow-up activities, including coaching, to help embed the learning.


This is a selection of business and communication programmes we have recently developed for clients:

  • Assertiveness - 1 day
  • Building Positive Relationships - 2 days
  • Customer Service Excellence - 1 day
  • Customer Service Skills for the IT Help Desk - 1/2 day
  • Developing Yourself - 1 day
  • Effective Communication Skills - 1 day
  • Effective Writing - 1 day
  • Emotional Intelligence - 2 days
  • Equality and Diversity - 1 day
  • Facilitation Skills - 2 days
  • Managing Relationships - 1 day
  • Managing Yourself - 1 day
  • Menopause Awareness for Line Managers and HR Professionals - 1/2 day
  • Mentoring Skills - 1 day
  • Negotiation Skills - 1 day
  • Note Taking for HR Professionals - 1 day
  • Positive Customer Engagement - 1/2 day
  • Presentation Skills - 1 day
  • Problem Solving and Innovation - 1 day
  • Report Writing - 1 day
  • Telephone Skills - 1/2 day
  • Time Management - 1 day
  • Train the Trainer - 2 days
  • Women’s Development Programme - 4 x 1 day
  • Women's Development Programme - Building Resilience - 1 day
  • Women's Development Programme - Confidence Building - 1 day
  • Women's Development Programme - Goal Setting and Career Planning - 1 day
  • Women's Development Programme - Image, Visibility and Networking - 1 day
  • Women's Development Seminar - A Time for Change - 1/2 day
  • Writing with Impact - 1/2 day

All programmes can be tailored to meet your specific needs. Please click the links on the left for more details of the programmes listed above.


Mobile Users: A full set of programme outlines is available by clicking on the sitemap below.


We are located at:

South East Training

Dyke Road




Contact us today!

If you have any queries or wish to make an appointment, please contact us:


+44 01273 555567 +44 01273 555567


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If you wish to know more about our services, please visit our other sites:


South East Training


Business Process Modelling


Business Process Auditing


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