Available as a series of virtual events, delivered via Zoom or MS Teams
One of the most daunting tasks for any manager is having to have a difficult conversation with a team member, whether that is to address a performance or attendance issue, to deal with an employee concern, or to tell someone their job is at risk. In these situations, there can be a strong urge to delay or avoid the conversation entirely for fear it will lead to an argument, it will damage the relationship, or it will result in criticism. Other reasons for delaying or avoiding difficult conversations include reluctance to deal with the emotional response of the other person, or embarrassment at having to deal with the subject matter. What we know is that delay rarely sees the problem disappear and is more likely to result in a worsening situation or one that becomes more difficult to deal with.
This programme provides participants with an approach and the tools for handling a variety of difficult situations, with the opportunity to practice in a safe environment with an actor/facilitator taking on the role of the team member with whom you will be having the conversation.
This is a blended programme consisting of three elements:
The aims of the programme are to equip participants with the skills and confidence to handle a range of different conversations that some may find difficult, including:
By the end of the programme, you will be able to:
Inter-Session Activity 1
Inter-Session Activity 2
Session 3 – Group A
Session 3 – Group B
Session 3 – Group C
1) The programme described above is suitable for those who have already attended a basic communication skills programme. It can be extended to include more on communication skills for those who have not had that opportunity.
2) Session 3 for groups A-C can be delivered sequentially or simultaneously depending on the number of actors we use.