Emotional Intelligence (EI) is not about being emotional but rather being smart with our emotions. Research based on Goldman’s theory of EI indicates that when we find ourselves in difficult circumstances where aggression, discourse, fear, anger and other strong emotions arise, having the ability and resilience to choose emotionally intelligent behaviour can make or break a situation. Research suggests that the most successful leaders are those not necessarily with high levels of IQ, but ‘EQ’, which is related to EI.
On this programme, participants are given strategies to override unhelpful internal messages of what they ‘should’ do in any given situation and explore the options for what they ‘can’ do that would ensure a better outcome. They are shown how different aspects (scales) of EI interact to generate different scenario outcomes. Throughout, participants are given the opportunity to discuss and practise new skills with the support of a skilled trainer.
The aims of this programme are to provide participants with:
By the end of the programme, you will be able to:
The self-study focuses on EI theory, the impact of EI in the workplace and the benefits of developing EI. You will find some examples of different scenarios and asked to consider the issues that are described; this will give you a taster of what the workshop will be like and encourage some critical thinking around your own level of EI. The self-study also explores the theory of Transactional Analysis and its approach in relation to EI.
At the end of the self-study, you will be able to: