As communication is an everyday experience for most of us, we might reasonably consider ourselves to be experts. However, not every interaction we have produces the results we want or expect. Even when we get the words right, the messages don’t always get through as we intend. Information gets lost on the way, meanings become distorted, people fail to be convinced by our arguments. Quite often that is because we are seeing communication as one-way traffic rather than two-way. Building rapport, gaining trust and influencing others means that we have to engage positively with the person to whom we are speaking. And it means understanding more than just the words we are hearing. This programme looks at the intricacies of the communication process and how, with conscious effort, we can improve the outcomes.
To help participants develop their communication skills to achieve better outcomes in their dealings with others through a process of building rapport, gaining trust and handling conflict in a confident and constructive manner.
By the end of the programme, you will be able to:
Participants complete two self-assessments during the event, the Influencing Styles Questionnaire and the Transactional Analysis Questionnaire, to help provide an insight into their communication preferences.