South East Training

Business Process Management

A two-day course providing participants with a systematic approach to business process management from defining organisational process structures through to managing individual improvement projects

Overview

It is likely that any unit of work undertaken in a modern business environment is part of a much larger sequence of activities that we can describe as a business process. The ‘well-being’ of these processes is fundamental to meeting the needs of our customers, while retaining a sustainable business.

The problem within most organisations is that their business processes have evolved, often in an unplanned way, to meet the ever-changing demands of the marketplace, customers and other stakeholders. Over time, with constant minor changes, they become inefficient, ineffective and uneconomic to operate. Ongoing review and management of both the process architecture and the individual processes is therefore essential if our business processes are going to continue to serve our needs and those of our customers.

BPM is a strategy that recognises that change cannot be managed as a series of discrete short-term projects but instead requires continuous attention and that, at the heart of that effort, lies a concern for ensuring the essential core processes driving the business remain fit for purpose.

Aims

This course provides participants with a systematic approach to business process management from defining organisational structures for ensuring business processes continue to meet the organisation’s requirements through to managing individual improvement projects.

Learning Objectives

By the end of the programme, you will be able to:

Explain the difference between various change initiatives available to organisations wishing to bring about organisational efficiency and where BPM fits in
Explain the ‘business process architecture’ and its importance
Explain how to structure the governance arrangements for business process management
Explain the purpose and format of the BPM Maturity Model
List seven Critical Success Factors for Business Process Management
Explain the concept of the business process
Define a process in terms of its objectives, boundaries and key components
Describe how to illustrate the decomposition of operations into processes and tasks
Explain the benefits of defining end-to-end processes
Explain how process maps can help an organisation
List the steps involved in improving a business process
Explain how to identify and prioritise improvement opportunities and set new goals
Demonstrate how to produce and validate a business process map
Describe options for documenting a process
Use a variety of data collection, collation and analysis techniques to help identify and select improvement opportunities
Use a range of tools for deciding on the options for change
Explain how to present proposals to gain commitment for change.