A team is a special type of group. Whilst a group has identifiable unifying characteristics such as they all work for the same employer or have the same political opinions, a team is a group that is engaged in activities to meet a common purpose. As an example, a family might be described as a group but would only become a team if they set about trying to achieve a task in a unified way.
Traditional approaches to using groups of people required managers or technical experts to analyse a task and divide it up into small activity units that were performed by individuals. Activities were linked in such a way that individuals working separately would, together, be able to complete the entire task. It was the role of managers to design and control the system. It was the role of workers to complete their allotted tasks. However, this approach was dependent on the task not being too complex and on the willingness of the workers to perform simple routine tasks under controlled conditions.
In the modern world, tasks do not always meet these criteria. Where tasks are complex, requiring a focus not just on productivity but also customer service, or where there is a desire to identify improvements or respond rapidly to changing requirements, team-working provides a better option. As distinct from traditional methods, this places much of the decision making in the hands of the team members requiring them to have a much broader view of the total process and the impact their actions can have on the whole system.
This programme looks at the factors that contribute to the effectiveness of a team in a dynamic environment where task are complex, non-routine and subject to rapid change, and where there is an additional focus on quality and/or customer service.
The aims of the workshop are to provide participants with an understanding of the factors that contribute to making an effective team, with the expectation that they will be able to apply their learning to their own team environment.
On completion of this programme, you will be able to:
Pre-Workshop Assignment Content
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