Overview
It is widely accepted that positive working relationships are fundamental to successful team working, boosting productivity, fostering creativity, improving morale
and enhancing employee wellbeing. Unfortunately, managers facing a myriad of pressing issues and seemingly impossible deadlines can sometimes find themselves diverted away from ensuring the
psychological safety of the working environment as they attend to strategic concerns of the business. Creating and maintaining a psychologically safe environment requires leaders at all levels to be
conscious of the impact of their behaviours on the wellbeing of their employees, even when they themselves are under pressure. This programme, aimed at experienced managers, is focused on
enhancing participants’ awareness of their own behaviours and the impact those behaviours have on those around them, so they may manage them to achieve better outcomes.
Format
The programme is in two parts:
- A self-study assignment to be completed before attending the workshop
- A two and a half-day workshop.
Aims
To provide participants with an understanding of the importance of positive relationship at work and how developing their emotional intelligence can help in achieving
more positive engagement and transactions.
Programme Objectives
On completion of this programme, you will be able to:
- Explain the importance of emotional intelligence in building positive relationships at work
- Explain the importance of self-awareness in building our emotional intelligence and how we can enhance this by encouraging and being receptive to
feedback
- Explain how rapport can help build trust and the opportunity to influence others
- Explain the importance of questioning and listening skills in building rapport
- Describe how our ‘self-talk’ or our conscious biases (our beliefs) can influence the way we respond to people and the unconscious messages we send
- Recognise how people’s ‘life positions’ can influence their communication and how this can, inadvertently, lead to conflict
- Explain the impact of ‘ego states’ on our ability to communicate effectively and influence others
- Define different types of conflict
- Use assertive approaches to avoid or mitigate the effects of dysfunctional conflict
- Give feedback in a way that raises the recipient’s awareness without damaging confidence
- Receive feedback in a positive way to help increase our self-awareness and competence
- Develop coaching skills to support positive relationships at work
- Define the attributes of an emotionally intelligent leader and identify what more you need to do to enhance your own emotional intelligence.
Content
- A Foundation for Positive Relationships
- Self-Awareness
- Building Trust and Influencing Others
- Self-Management
- Awareness of Others
- Handling Conflict
- Giving and Receiving Feedback
- Coaching Skills to Support Positive Relationships
- The Emotionally Intelligent Leader